Below are the details for Torbay Council’s service availability over the upcoming Christmas and New Year period.
Information on a wide range of services can also be accessed by visiting the council website at: www.torbay.gov.uk
Paignton Connections Office:
Paignton Connections office will be open from 9 am to 5 pm on Friday 23rd, Wednesday 28th, Thursday 29th and Friday 30th December with normal service resuming from Tuesday 3rd January.
The office will be closed on Christmas Eve, Christmas Day, Boxing Day, Tuesday 27th and Saturday 31st December as well as Sunday 1st and Monday 2nd January.
The call centre will be open during normal working hours, 9am to 5pm and can be used to book appointments for the registrars’ office.
The Connections ‘Self Service’ Zone provisions within the buildings of Torquay and Brixham Libraries will be available during the library opening hours.
Torbay Libraries will be closed from Saturday 24th December to Tuesday 27th December inclusive, and on Monday 2nd January.
Refuse and Recycling Collections:
Details of refuse and recycling collections to properties around Torbay are as follows:
Normal Day of collection – Revised day of collection
Monday 26th December – Tuesday 27th December
Tuesday 27th December – Wednesday 28th December
Wednesday 28th December – Thursday 29th December
Thursday 29th December – Friday 30th December
Friday 30th December – Saturday 31st December
Benefits, Council Tax and Business Rates
Enquiries to 01803 207201 will be open during normal operating hours, 9 am to 5 pm except on the 26th and 27th December, and 2nd January.
Electoral registration enquiries will be answered on 01803 208008 between 9 am and 5 pm. The service will be closed on the 26th and 27th December and Monday 2nd January.
Registration of births, deaths, marriages and civil partnership, appointment booking service will be available 9 am to 5 pm on 01803 207130. The service, at both Cockington Court and Paignton Library and Information Centre, will be closed from 4.30 pm on Friday 23rd December and will reopen on Wednesday 28th December at 9.30 am.
A registration officer will be covering the out of office number (07771 631512) on Tuesday 27th December from 10 am until 10:30 am.
Children’s Services and the Family Services Information reception will not be available on Christmas Day or all of the bank holidays.
On working days for enquiries please call 01803 208100. For people who do not have access to a phone, walk-in arrangements will be available via the Children’s Services reception and information area next to Tor Hill House, opposite Torquay Connections.
Housing Options service can be contacted on 01803 208723 for enquiries. This service will be available until 5pm on Friday 23rd December. The service will be unavailable from the 24th to the 27th December. Service resumes at 9 am to 5 pm on the 28th, 29th & 30th December. The service is then unavailable on the 31st December and 1st and 2nd January. Normal service resumes at 9 am on the 3rd January.
The Emergency duty service will be available from 4.30 pm to 9 am throughout the holiday period for anyone who is actually homeless at this time. The service can be contacted on 0300 456 4876. This service should not be used for non emergency enquiries.
The Crisis Support Team will provide a service over the Christmas period during the council’s Christmas opening hours. There will be no service on Monday 26th and Tuesday 27th December 2016 or Monday 2nd January 2017. Applications for daily living expenses received when the office is closed will be looked at on the next working day. Other claims will be considered within 7 working days. Please refer to the Council’s website www.torbay.gov.uk/crisissupport for details of how to make a claim
The harbour teams are available at the following times:
The Torquay Harbour Office will be open on Friday 23rd December from 8 am until 1pm. The office will then be closed on Christmas Eve, Christmas Day, Boxing Day and New Years Day. The office will be open from 8 am to 5 pm from Tuesday 27th to Friday 30th December with normal working hours resuming on Monday 2nd January 2017.
The Paignton Harbour office is open on Friday 23rd December from 8am until 1pm and then will be closed from Saturday 24th December, reopening at 8 am on Wednesday 4th January.
Brixham Harbour Office is open from 9 am until 1 pm on Friday 23rd December. The office will be closed on Christmas Eve, Christmas Day, New Years Eve and New Years Day. On all other days opening hours will be 8 am to 4 pm.Follow