The Care Quality Commission (CQC) has found the quality of care provided by local hospice, Rowcroft, to be overall outstanding following an unannounced inspection carried out in January 2016.
Rowcroft Hospice provides support and end of life care to people with a range of life-limiting illnesses. The hospice has 17 inpatient beds and an outpatient centre in Torquay.
Rowcroft also delivers care across the whole of South Devon to patients in the community and in their own homes both through a team of community nurses, social workers, physiotherapists, occupational therapists and bereavement counsellors, and through its acclaimed Hospice at Home service.
Under CQC’s new programme of inspections, all adult social care services are being given a rating according to whether they are safe, effective, caring, responsive and well-led.
Inspectors found staff had fulfilled all criteria and noted their caring and compassionate approach. The inspectors considered Rowcroft’s care to be good with regard to safety and responsiveness and outstanding for caring, effectiveness and being well-led.
A full report of the inspection has been published today and is viewable on Rowcroft’s website.
The report on Rowcroft Hospice highlights person-centered care based on best practice and focused on continuous improvement. All of the people receiving care that inspectors spoke with were overwhelmingly positive about the care provided and described it as ‘fantastic’ and ‘A1’.
The report also highlighted that staff went the extra mile to ensure people’s needs were met in a holistic way, including support for their loved ones.
Gill Horne, Director of Patient Care at Rowcroft was delighted with the report. “The CQC’s inspection process has become increasingly stringent in recent years, and this glowing report is a reflection of the commitment and dedication of our entire team to deliver the very highest standards of care. I would like to take this opportunity to thank the entire Rowcroft team for everything they do.”Follow