• waste
and recycling collections
• management
of the Household Waste and Recycling Centre (HWRC) and Waste
Transfer Stations
• maintenance
of Torbay's highways, grounds, parks, car parks, buildings
and the Council's vehicle fleet
• street
and beach cleansing
• out
of hours call centre support
TOR2,
is an innovative Joint Venture Company (owned by May Gurney
(80%) and Torbay Council (20%)), which will deliver service
improvements and value for money and we would like Torbay's
residents to know about this and be proud of it. The TOR2 brand
is clear and prominent which will make it easy for residents
to know who is delivering their local services and how to get
in touch.
TOR2:
• incorporates
the ‘Tor' from Torbay
• relates
to the local landscape and geography
• represents
two key elements (Torbay Council and May Gurney) coming
together to form a positive, flexible and proactive partnership
which is stronger and more effective and efficient together
• retains
a link to Torbay Council's branding colour of aqua
Why
partner with May Gurney?
• they
present savings of £10m over ten years
• they
offer extensive growth plans and are committed to the local
economy
• they
have a commitment to long-term partnerships with local authorities,
they translate good practice into deliverable action, demonstrate
continuous improvement and deliver value for money
• they
have a sustainable business approach with a calculated carbon
offset value of 30,012 tonnes per annum (equivalent of taking
10,000 cars off the road). This is due to closed loop recycling
(for example, paper recycled back into newspaper) and the
introduction of their industry leading approach to carbon
management that targets 50% reduction in carbon dioxide
emissions by 2012
• they
offer local employment opportunities, with a 16% increase
in operational posts, are committed to local graduates,
trainees and apprentices and will invest in workforce training
and development to result in better job satisfaction and
customer service
• they
will use a specially trained Service Transition Team to
share best practice and drive out inefficiencies
Recycling
services
One
of the first and most noticeable service improvements will be
to Torbay's recycling and waste services. These will start from
6 th September 2010 and will include:
• comparable
recycling and waste services to other local areas
currently achieving higher recycling rates than Torbay
• a
waste collection solution tailored to the demographics
and topography of Torbay
• the
ability for Torbay residents to recycle up to 85%
of their waste (if new recycling services are
fully used)
• a
weekly kerbside collection of recycling
from all properties (to replace current fortnightly recycling
services, meaning residents will only have to store recycling
for 1 week)
• an
increased range of recyclable materials collected
at kerbside
• a
new kitchen waste recycling collection (including
food waste and scraps that can't or aren't home composted,
where currently this waste goes to landfill)
• new
recycling containers (2
recycling boxes, a kitchen caddy and kitchen waste bin)
to replace the large, green recycling wheelie bin and allow
residents to separate their waste, leading to purer
materials for re-processing and provide facilities
for better and more flexible recycling storage
• same
day recycling and residual waste collections making
it easy to remember collection days
• improved
recycling facilities for flats with shared recycling facilities,
including:
• an
increased range of materials collected
• new
weekly collections of kitchen
waste from 240 litre bins
TOR2
will also improve the Tor Park Road Household Waste
and Recycling Centre (HWRC), providing:
• an
increased range of materials and improved
facilities to make the centre more accessible
and reduce congestion in the
local area (due to be completed in November 2010)
• specially
trained staff
to help residents recycle (or safely dispose of any non-recyclable
items)
Residual
waste
Due
to the extensive improvements to recycling services (especially
collection of kitchen waste, currently accounting for 47% of
Torbay's residual waste, and introduction of weekly recycling
collections) there will be less to go in the residual bin. Therefore,
some residents currently on a weekly residual waste service
will move to a fortnightly service and side waste will be a
thing of the past.
Residents
who might struggle with the new recycling and waste services
will be able to request assistance, to ensure they can use
them the best they can.
Making
sure Torbay is ready
TOR2,
working with Resource Futures with their established track record
of waste and recycling communications, will provide a range
of communications and opportunities for residents to ask questions
over the summer.
In
June 2010 - residents
will receive a letter outlining the changes to their waste and
recycling services
In
July 2010 - residents
will receive a second letter giving full details of the specific
service changes for them, how container changes will happen
and when they will receive their new containers, leaflet and
calendar
In
August 2010 - residents
will receive new recycling and waste containers (as appropriate)
with a leaflet and calendar giving full and specific information
about how to use the new services
Between
July and October 2010
there will be a team of Waste Doctors and door-to-door canvassers
in Torbay who will:
• attend
roadshows to meet residents, talk about the services and
give out information
• undertake
talks and presentations with local community and interest
groups
• provide
a door-to-door canvassing service to specifically explain
the service improvements
• visit
residents who need a bit of extra help to get going with
the new services (residents will be able to book house visits
via Torbay's Customer Call Centre)
In
addition, there will be press coverage, advertising and information
in the Council magazine, Torbay View.
TOR2
representatives will be available at the Plant and Waste Recycling
Show (PAWRS) between the 8th -10th June 2010. The call centre
will also have specially trained staff who will be able to answer
questions from the public.
Torbay
Council's website will also have up-to-date information on the
changes at: http://www.torbay.gov.uk/
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